Digital Access Guarantee & Return Policy
Our commitment to educational quality, student satisfaction, and transparent consumer protection under French and European Law.
1. 100% Free Public Access Model
Because the vast majority of our publications, pelvic floor routines, and clinical research articles are offered free of charge with no financial obligation, no return or refund is required for browsing our public health knowledge portal.
2. 30-Day Satisfaction Guarantee on Premium Compendiums
For any specialized digital training compendiums or institutional licenses provided by ROT GUILLAUME, we provide an unconditional 30-Day Satisfaction Guarantee. If you encounter technical compatibility issues or feel the materials do not meet your expectations, you are entitled to a full refund within 30 days of purchase.
3. Simple Refund Request Procedure
To request a refund or report an access issue:
- Send an email to [email protected] with the subject line "Refund Request - Digital Access".
- Include your transaction identifier, date of order, and the email address used during purchase.
- Our administrative desk will process your request and issue a full credit back to your original payment method within 3 to 5 business days.
4. EU Right of Withdrawal Notice
In compliance with Directive 2011/83/EU on Consumer Rights, European consumers have statutory withdrawal rights. Our voluntary 30-day guarantee extends well beyond the statutory minimums to ensure complete peace of mind.