Privacy Policy

1. Data Controller Identification

The entity responsible for processing personal data collected through this website is:

2. Categories of Data Collected

We adhere to the principle of data minimization (Article 5(1)(c) GDPR). We only collect data necessary to fulfill your requests:

• Voluntarily Submitted Contact Information: Name, email address, telephone number, and message content when submitting our inquiry or consultation forms.
• Technical Connection Telemetry: Anonymized IP addresses, browser user-agent headers, and HTTP request timestamps captured in server error and access logs for cybersecurity maintenance.
• Interactive Self-Assessment Data: Responses to our online urinary health calculator are calculated client-side in your web browser and are not permanently tied to your personal identity on our servers.

3. Legal Basis for Processing

Under Article 6 of the GDPR, our lawful bases for data processing include:

• Legitimate Interests (Art. 6(1)(f)): To operate, secure, and maintain the integrity of our informational infrastructure.
• Consent (Art. 6(1)(a)): When you explicitly submit an inquiry or accept non-essential analytical cookies.
• Legal Obligation (Art. 6(1)(c)): To comply with French commercial, accounting, and statutory requirements.

4. Retention Periods

We retain contact inquiries for a maximum duration of 24 months from the date of final resolution, after which all correspondence is permanently deleted or anonymized. Server security logs are automatically rotated and purged after 30 days.

5. Your Rights Under European Law

As a data subject, you possess the following statutory rights under the GDPR:

• Right of Access (Art. 15): Request a copy of your personal data stored by us.
• Right to Rectification (Art. 16): Request correction of inaccurate personal data.
• Right to Erasure ('Right to be Forgotten' - Art. 17): Request deletion of your personal records.
• Right to Restriction of Processing (Art. 18): Limit how we process your information under certain circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object at any time to processing based on legitimate interests.

To exercise any of these rights, please email our Data Privacy Officer at [email protected]. We respond to all verified requests within 30 calendar days.

6. Right to Lodge a Complaint with a Supervisory Authority

If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a formal complaint with the French data protection authority: